About Us

Join a dynamic and innovative business based in Stoke. We’re seeking a dedicated Credit Control Specialist to contribute to our ongoing success. With a strong reputation for excellence, we offer a supportive and collaborative work environment.

The Role

As a Credit Control Specialist, you’ll play a pivotal role in ensuring timely debt collection and maintaining accurate financial records. You’ll be responsible for managing tenant accounts, identifying potential non-payers, and driving the collection of rents and service charges. Your proactive approach and excellent communication skills will be essential in building strong relationships with tenants and resolving disputes efficiently.

Key Responsibilities

• Debt Management: Proactively manage tenant accounts to ensure timely payment of rents and service charges.
• Tenant Communication: Build and maintain strong relationships with tenants through effective communication channels, including phone calls, emails, and letters.
• Dispute Resolution: Identify and address potential disputes or non-payment issues to minimize financial losses.
• KPI Achievement: Deliver exceptional results by consistently meeting or exceeding departmental KPIs, SLAs, and internal targets.
• Financial Accuracy: Ensure accurate and timely cash allocation, reconciliations, and contact information updates.
• Stakeholder Engagement: Provide regular updates and advice to stakeholders on the status of debt collection and recommended next steps.
• Team Collaboration: Actively participate in team meetings and contribute to process improvements.

Ideal Candidate

• Proven ability to prioritize and manage workload effectively.
• Self-motivated individual who can work independently and take ownership of tasks.
• Collaborative approach and ability to work effectively within a team environment.
• Demonstrated track record of achieving KPIs and meeting targets.
• Experience in property management credit control is preferred.
• Familiarity with high-volume debt collection environments.
• Proficiency in using Excel for reporting and analysis.
• Excellent communication skills, both verbal and written, for interacting with stakeholders at all levels.

Benefits

• Hybrid work arrangement for a flexible work-life balance.
• Supportive and experienced management team.
• Opportunities for professional growth and development.

Ref: 34997