TITLE: Customer Service Coordinator

JOB REF: 11171

EMPLOYMENT TYPE: Permanent  

LOCATION: Loughborough

SALARY: £25,500 - £27,000

HOURS: Full time Mon to Fri 8.30am – 5pm

COMPANY BENEFITS: Pension, 25 days holidays

CAR PARKING: Yes, free parking on site

JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Services Co-ordinator. This role is pivotal to the whole team as you will be the 1st point of contact for all customers contacting the company. Ensuring the highest customer service levels are always achieved.

Why join this client: It is a privately owned, renounced company who prides itself on teamwork and giving the best customer experience possible. Staff say long term and progress over time.

The Company: A respected leader in its field who deal with well-known organisations as clients and work throughout the UK.

The Office and Culture: Newly renovated building which is open plan and easy to find.

Career Prospects: Great they promote from within and there is clear career path for those that are looking to develop. Equally for those who want to go in and do a great job and stay at the same level there is that opportunity too.

ROLE PROFILE:       

• Receive and acknowledge customer orders and ensure queries are processed within the agreed service levels
• Processing quotes
• Keeping up to date with the progress of despatches and relaying that back to the customer
• Sending out invoices and dealing with invoice queries
• Actively participate in sales and cost reduction initiatives
• Working closely with the external sales teams to ensure strong customer service levels
• Contribute to the team and business improvement process and offering ideas
• Lots of ad hoc duties

PERSON PROFILE:

• Someone who is organised
• Can problem solve
• Possess excellent communication skills
• Able to prioritise workload be upbeat and positive in nature

ESSENTIAL CRITERIA:

• Experience working within an office-based customer service environment

• Highly organised with excellent interpersonal and communication skills
• True team player
• Experience in MS Office including Word, Excel, Outlook and PowerPoint

DESIRED CRITERIA:

• Manufacturing/construction industry experience would be advantageous
• Own transport
• Knowledge of a CRM Database System

Due to the number of responses generated, we are unable to get back to every applicant.  If you have not heard from us within 7 days you have not been successful on this occasion.