Job Title: Service Advisor
Location: Chippenham, Wiltshire
Job Type: Full-Time, Permanent
Working Hours:
- Monday to Friday: 8:00am – 6:00pm  
- Every second Saturday until 1:00pm  
Salary: £28,500 (with a monthly bonus & service plan commission)

About the Role:
Actio Recruitment is supporting our automotive client in Chippenham in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.

Key Responsibilities:
•    Handle all service telephone and walk-in enquiries.
•    Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.
•    Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.
•    Manage the handover and administration of Customer Service Vehicles.
•    Clearly explain completed work to customers, ensuring their full understanding and approval.
•    Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.

Requirements:
•    Strong customer service and communication skills.
•    Experience in a similar automotive role preferred.
•    Excellent organisational and time management abilities.

How to Apply: Send your CV to action recruitment or apply today!

Actio are an equal opportunities employer and a recruitment agency.