Service Design Lead (ICT) 

Maidstone, Kent – Hybrid  

£63,000 per annum 

Full Time, Permanent  

Background      

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've established a strong track record for building quality homes and investing in our local communities.     

We’re excited to recruit for this newly created role of Service Design Lead at Golding where you’ll be able to play a key role in improving user experience and costs of services.     

What you'll be doing      

You’ll drive a culture of user-centered design in projects and lead on designing optimal end-to-end service and processes utilised by both our colleagues and customers.  

Conducting user and customer research and presenting findings and recommendations, you will own the design and development of our customer journeys. You’ll engage closely with service teams across the organisation to ensure we are clear on customer pain points, bottlenecks, and areas for improvement.   With a customer-focused approach, you’ll facilitate journey and process mapping activity, supporting the Transformation portfolio and translating our journeys into operational service delivery.  

More about you. What can you bring?      

We’re looking for someone with proven experience in Service Design with the ability to demonstrate knowledge of components such as customer journey design, service mapping, business processes and user profiling.  

You will have previously conducted user research and designed end-to-end service journeys, including digital touchpoints, for customers or colleagues. We are also looking for someone with experience in designing and developing service design prototypes and with an understanding of user experience best practice. 

When and where you'll be doing it      

You will enjoy a 37-hour working week and earn an annual salary of circa £63,000.      

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.    

What will you get in return?      

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.      

You’ll get:      

• 28 days annual leave per year (plus bank holidays)      

• Company pension contribution and life assurance      

• Flexible benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.      

• An annual Wellbeing Fund     

• Hybrid Working     

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.     

Please note we reserve the right to close the advert earlier if we receive a high number of applications so, please apply early to avoid disappointment.