Job Title: Senior Credit Controller

We are recruiting for a Senior Credit Controller on behalf of a growing telecoms company with a strong presence in the UK market. This organization has partnerships with all the major UK networks and carriers and is known for providing comprehensive telecom services to both individual and business clients. The role is based at their head office, offering a dynamic work environment within a fast-paced industry.

As a Senior Credit Controller, you will take full ownership of the company's credit control process, managing payments, resolving disputes, and minimising bad debt across multiple brands. This is a hands-on role that requires a proactive approach to managing challenging accounts, ensuring efficient cash flow, and reporting directly to senior management.

Key Responsibilities:

• Credit Control Management: Oversee the end-to-end credit control process, ensuring efficient management controls are in place.
• Multi-Brand Oversight: Manage the credit control process across multiple brands with varying criteria.
• Debt Collection Improvements: Identify areas for improvement within the debt collection process.
• Payment Management: Post and allocate customer payments, process credit card payments, and issue manual credits.
• Direct Debits: Manage monthly direct debit collections, including handling bounced direct debits.
• Client Communication: Produce client statements, send reminders, and follow up via phone, email, and post to ensure timely payments.
• Dispute Resolution: Handle more difficult accounts and disputes, setting up negotiation processes to achieve settlements.
• Reporting: Provide monthly reports on aged debtors and credit control activity to senior management.
• Bad Debt Management: Manage write-offs, bad debt provisions, and payment plans to minimise financial risk.
• Credit Checking: Implement and manage a credit-checking process.
• Responsibility & Accountability: Take full ownership of all credit control and accounts receivable matters.

Ideal Candidate Profile:

• Experience: At least 2 years of experience in end-to-end credit control and accounts receivable processes.
• Legal Knowledge: Understanding of legal procedures related to credit control and debt collection.
• Communication Skills: Strong written and verbal communication, particularly in challenging customer negotiations.
• Time Management: Ability to multitask and prioritise effectively under pressure.
• Proactive & Independent: Able to work independently, with a proactive approach to problem-solving.
• IT Skills: Proficiency in Microsoft Excel, Outlook, and Word.
• Confidentiality: Upholds the highest standards of confidentiality in handling sensitive financial matters.

If you are a skilled credit controller looking to take on a challenging role within a well-established company, this could be the perfect opportunity for you.

Employment Type: Permanent
Hours: Monday Friday, 9:30 AM 6:00 PM