We are hiring Administration Officers!

Location: Stoke-on-Trent

Fully office based.

Hourly rate: £12.84 p/h

Contract: Temporary ongoing assignment

Monday - Friday, 9:00 to 17:00, Full time

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team of Administration Officers in Stoke-on-Trent Home Office in the Asylum department.

Asylum Operations is responsible for registering, deciding and concluding asylum protection claims. The primary function of the directorate is to make high quality decisions on asylum cases and work with other parts of the organisation to ensure effective immigration control. The role of administrative support staff is to ensure that asylum cases can progress through the asylum process.

Key Duties

• Provide administrative support by undertaking a range of administrative tasks, specifically logging and actioning a variety of correspondence and dealing with customer enquiries.
• Safeguarding personal data and complying with all GDPR requirements
• Manage inboxes and dealing with correspondence received electronically or by post. Update relevant databases/files.
• Make and demonstrate well-judged decisions regarding demand-led correspondence and other complex queries relating to Asylum Registration Cards (ARCs) and screening.
• To collate, assess and respond to information given by customers.
• Escorting customers to their Asylum Interviews
• Responding to digitally received postal and telephony queries in an effective and timely manner.
• Deliver against targets and provide excellent customer service.
• Develop and maintain good working relationships to collaboratively deliver what is required.
• Deliver a professional service to the Home Office standards and support colleagues.
• Have a flexible approach and be receptive to organisational change.
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where the candidate is placed.

Essential Criteria

• Be able to use basic Microsoft packages including Word, Excel and Outlook
• Adapt to changing priorities and ability to work at pace.
• Ability to work independently and closely with others to achieve shared goal/targets.
• Good communication and interpersonal skills (both verbal and written)

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.