Have you got excellent customer service skills?

Can you work independently and use your own initiative?

If you answered yes, then keep reading this Customer Service Advisor role may just be for you!

We are looking for someone who knows their way around a computer

Somone who is organised and can manage multiple inboxes

And can bring a positive and friendly atmosphere

Interested? Then keep reading to find out more!
 

As a Customer Service Advisor, your responsibilities will include…

• Reporting into the Assistant Service Manager, monitoring multiple email inboxes
• Problem-solving, liaising with customers, booking in jobs & organising engineers
• Maintaining and accurately updating the CRM system (CASH)
• Liaising with team managers and engineers daily to ensure tasks are complete
• Dealing with incoming communication from customers/engineers, taking/making calls
• Any other reasonable request/general admin duty (scanning, printing, filing etc.)

We are looking for a Customer Service Advisor with the following skills and experience…

• Good communication, customer service & problem-solving skills
• Motivated and able to work independently, using initiative
• IT literate (CRM & MS Office), reliable, organised, hardworking with good planning skills
• Understand the importance of & happy to adhere to all company policies/procedures
• Positive, friendly and helpful team member, acting as a company ambassador
• Ability to & interest in maintaining/developing relationships with clients & colleagues

In return, the successful Customer Service Advisor will receive a salary of £20,000-£25,000, plus the following benefits…

• 30 days holiday
• Private medical care
• Breakfast morning once a month
• Social parties
• Attendance bonus scheme