JobTitle: Engineering Account Manager

ReportingTo: Regional Manager

MainPurpose

Responsibility and accountable for the profitable and operational management and service delivery of a Pharmaceutical contract to meet the business and contract objectives. Create and sustain a cohesive, cost effective team for the service delivery of the Contract. Interfacing with the Clients to ensure satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities. As a member of the management team, make a broad and powerful contribution across all aspect of the buisness.

Duties&Responsibilities

• Preparation and execution of account management plans, operational programmes and PPM Planners.
• Create and sustain a cohesive, cost effective team for the delivery of contract under your control.
• Ensuring that project/minor works are completed on time, in budget and to the required quality levels.
• PPM’s Planned v PPM’s Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs have been booked to the work order.
• Productions of reports at regular intervals determined by contract, detailing physical and financial progress, including monitoring of specification by key performance indicators. Actively demonstrate performance utilising internal/external benchmarking processes to develop areas for continuous improvement.
• Provision of technical advice and problem solving function.
• Monitoring and professional oversight of all works to ensure satisfactory quality levels.
• Monitoring the quality of the work carried out by the workforce through random engineer audits and the on-going review of breakdowns.
• Management of staff on the account / contract delivery teams,ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
• Understanding contractual requirements and client expectations and ensuring that services are delivered to meet the contractual requirements and client expectations.
• Identifying training needs for your teams and ensure the performance management of subordinates that CPD are implemented.
• Managing appraisals and succession planning for staff within your teams
• Manage and monitoring contractual key performance Indicators for operational performance and contractual compliance.
• Implement and manage a robust reporting and review process that give visibilityof all issues,risks and performance for the contract under your control.
• Providing reports on contract performance and key issues affecting the overall service delivery.
• Assist in the mobilisation of new contracts to comply with agreed scope and performance.
• Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control.
• Monitor and report accurately on progress, budget, risks and associated mitigation actions.
• To directly manage mobile/ static teams directly employed operatives and subcontractors when required.
• To increase the quality of output, customer satisfaction and maximising the effectiveness of resources.
• Full responsibility for all quality, environmental and health & safety issues ateach of the sites for which you are responsible in compliance with company policies and arrangements including the effective closing out of QUEST audit action plans.
• Liaison with customers’ representatives at the tactical level so that the services may be delivered effectively.
• To focus on management level tasks and to ensure effective delegation of tasks to subordinates.

Skills, Knowledge& Attributes

• Maintain up to date and sound knowledge of industry best practices and developments in operational and facilities management.
• Sound technical knowledge of facilities and building services.
• Communicating clearly, effectively and timeously with customers and colleaguesalike.
• Demonstrating sound contract management capability and pro-activeattitude.
• Having excellent computer / IT skills and proven knowledge of CAFM systems.
• The ability to work under pressure and adhere to tight guidelines.
• Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers.