Administrator

About the Company:

Our client are a leading player in the AV and Smart Home industry, delivering cutting-edge solutions for Home Automation, AV installations, and intelligent technology integration. They are seeking a highly organised and proactive Administrator to join their dynamic team. This is a fantastic opportunity for someone looking to develop their career in a fast-paced, technology-driven industry.

The Role:

As an Administrator, you will be at the heart of the business, acting as the first point of contact for customers while also playing a key role in supporting the day-to-day operations of the business. You will be responsible for a variety of administrative duties, ensuring the smooth coordination of engineers, managing stock and orders, and handling invoices.

Your key responsibilities will include:

• Customer Interaction: Acting as the first point of contact for customers, handling enquiries, and delivering exceptional customer service via phone, email, and in-person.
• Engineer Coordination: Scheduling and coordinating the work of AV/Smart Home engineers, ensuring appointments and installations are effectively managed.
• Stock Management & Ordering: Monitoring stock levels, placing orders with suppliers, and ensuring timely delivery of equipment and materials required for projects.
• Invoice & Finance Administration: Processing invoices, tracking payments, and ensuring accurate financial records are maintained.
• Spreadsheet Management: Managing and updating spreadsheets, tracking orders, stock levels, customer enquiries, and other key business activities.
• Office Organisation: Providing general administrative support to the team, ensuring the office operates smoothly and efficiently.

About You:

To succeed in this role, you will need to be organised, efficient, and comfortable working in a fast-paced environment. You will be someone who enjoys multi-tasking and thrives on ensuring everything runs like clockwork.

Key Skills and Experience:

• Proven experience in an Administrative role, ideally within an Engineering or Technology-related sector.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Confident in working with spreadsheets and managing data (Microsoft Excel/Google Sheets proficiency is essential).
• Experience with stock management and invoicing processes.
• High attention to detail and a proactive approach to problem-solving.
• Customer service experience, with the ability to build rapport and provide exceptional support.
• Ability to work independently as well as part of a team.
• Prior experience coordinating field engineers or technical staff would be advantageous, but not essential.

Salary and Benefits

• £26,000 - £32,000
• Pension scheme
• 20 days annual leave plus bank holidays
• Flexible working environment
• Parking permit available

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy.

If your experience matches, please forward your CV immediately.

We thank all applicants who respond, but only those short listed will be contacted.