Second Line Support Specialist
Posted 2 hours ago by Harris Global
Harris Global are currently recruiting for a Second Line Support Specialist to join a marketing leading organisation on a permanent basis in their Belfast office working to a hybrid model.
Key Responsibilities:
- Oversee Windows-based IT services, including email and file sharing, utilising Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams
- Deliver desktop support services to staff, both on-site and remotely.
- Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions.
- Administer the Microsoft Office 365 Tenant.
- Manage both Azure and on-premises Active Directory.
- Oversee internal telephone systems.
- Provide technical support and guidance to team members as needed.
- Deploy IT assets, including both hardware and software.
- Assist in managing and implementing software upgrades.
- Handle the upgrade, servicing, and patching of Windows OS deployments.
Core skills
- 5+ years’ experience supporting ITSM such as JIRA Service Management or similar
- 5+ years’ experience supporting Windows 10/11 based systems
- 5+ years’ experience supporting Microsoft Windows 2012/2016 Server
- 5+ years’ experience supporting Active Directory
- 5+ Years’ supporting SharePoint Online.
- Proven knowledge of Office 365 tenant
- Proven knowledge of Microsoft Azure, In Tune and AD (on prem)
- Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive
For more information, please apply now!
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- HRW-SLS
- Job ID:
- 222382713
- Applications:
- Less than 10
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