Rewards and Benefits on Offer;

• Immediate start
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking

MTrec’s New Opportunity;

MTrec Technical are proudly representing a prestigious engineering client, based in County Durham, with their plans for growth and expansion, by recruiting a permanent Field Service Coordinator to join their team. You will be joining an expanding, dynamic company, with an excellent team-based culture and fantastic opportunities to progress your career. Our client is a major player in their sector, and you will be joining an industry leader where you will enjoy a great team culture and a fantastic new career move.

If you have experience within a planning or administrative role within engineering/manufacturing, please apply now for an immediate response.

The Job You’ll Do;

• Provide support to the refurbishment energy upgrade and spares department
• Support project engineers in providing customers with timely quotations/technical information
• Support department financial/invoicing processes.
• Liaise with suppliers for additional information, deliveries, project management & engineer visits.
• Maintain our systems to ensure all Quotations and Projects are efficiently and effectively dealt with.
• This may frequently require a creative approach to problem solving and there will be a need for planning and organisation of workloads and resources on a regular basis.
• Liaise with both purchasing and production colleagues to ensure customer requirements are met with regards to delivery dates
• Have a proactive approach to the execution of the work to ensure that all key items are dealt with or escalated to ensure an effective turnaround.
• Provide customer support ensuring complaints or queries are answered promptly or directed appropriately
• Good working knowledge of Microsoft Office would be beneficial as we are actively improving current administrative tools and processes
• Manage the aftersales inbox – Direct customer contact in relation to the above processes.

About You;

• Accuracy/attention to detail is imperative to this role
• Ability to multi-task due to reactive environment of the service department.
• Ability to work through tasks in a disciplined and organised manner
• Ability to operate on own initiative and priorities workload accordingly, with support of other team members where required.
• Competent PC skills (SAP and Microsoft Office)
• A conscientious and enthusiastic team player with a confident manner
• Customer service skills
• Training will be given to cover existing internal systems where required.