After Sales Manager

Hixon, Staffordshire.

Salary: £45,000 - £55,000 per annum.

Package Details: 10% Bonus, 28 days holiday, Pension Contributions.

Working Hours: Monday - Thursday (8:00am – 5:00pm) / Friday (8:00am – 3:45pm).

With a focus on engineering innovation, quality of product and customer care, a Staffordshire based engineering business are seeking an After Sales Manager to join their highly effective team.

Manufacturing and selling their products into an array of buoyant markets, this company has exciting plans to further develop their business operations and grow monetary turnover resulting in very real progression opportunities for incoming employees. If you are motivated by career development within an evolving organisation, this could be the job for you!

Acting as the focal point for after sales support, this role involves the provision of a world class, customer care focused service and spare parts function. The ideal candidate will have a ‘customer focused’ approach, coupled with a desire to further develop the effectiveness of the after sales function.

Role Description.

• Providing an effective and supportive after sales service to dealers on a UK wide & international basis.
• Working closely with dealers to understand their spares and service requirements.
• Selling additional services to dealers to facilitate revenue growth.
• Provision of user training and technical product guidance.
• Utilisation of the companies ERP system.
• Management of the 3D parts portal.
• Leading a competent team of 6 experienced members of staff.
• Building rapport with dealers to understand their challenges, provide necessary technical support and offer additional products / spare parts.
• Working closely with multiple internal depts including warehousing, quality, engineering, sales.

Skills and Qualifications.

• Automotive, Engineering or Manufacturing Industry experience.

• After Sales, Sales Management or Customer Support/Service Management experience.
• Ability to build rapport and relationships with a variety of stakeholders and decision makers.
• Strong communication skills and organisational ability.
• Basic Mechanical Engineering knowledge (desirable).
• Ambition, passion and motivated to do a great job.

This is a unique opportunity for an After Sales Manager to join a well-established, innovative and successful engineering business. As a well-established leader in their industry and significant growth plans, this company offers fantastic long-term career prospects for the right candidate.

Interested to hear more? Click ‘Apply’ or call for a confidential discussion.

Nicholas Clarke Associates have been engaged as the exclusive recruitment partner for this position. Any third-party approaches will be directed to Nicholas Clarke Associates.