Job Title: Technical Support Engineer

Job Type: Permanent

Salary: £25k-£35k

Location: Blackburn

We are seeking an experienced Technical Support Engineer who currently supports a Software product or supports users using a software product.

Your Profile

The position is open for experienced candidates (preferably with MES or general manufacturing experience).

• Self-motivated and able to work in a team environment as well as individually.
• Offering good inter-personal skills.
• Able to travel frequently within UK and abroad.
• Possess good technical understanding.
• Familiar with Microsoft operating systems and Office applications.

Your Job Role

Project Management and Technical support for all products covering:

• Responding to customer support requests via phone, email and support tickets.
• Testing new software for release to customers.
• Installing software via remote connection and during site visits to customers.
• The Project Management role includes on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business.

Additional Experience

Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application:

• Manufacturing: textiles industry
•  IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting.
• Additional foreign languages.

What’s On Offer

As an IT Support Engineer, you can expect a salary of £25,000 - £35,000, plus the following benefits…

• An international environment with a highly technical product range.
• An open work environment with a flat organization, helpful colleagues and accessible managers.
• Excellent career development opportunities.
• An attractive benefits package.
• Autonomy and room for initiative.
• Internal and external training to maintain and improve your skills.
• Full product familiarization and corporate induction.

If you have the desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you.