Junior L1 Technical Support - Nazeing, Essex

Are you passionate about starting a career within IT? Are you also confident in navigating computers and offering L1 support?

This is an Entry-Level, Junior IT Support opportunity working for a growing Managed Service Provider with expertise in IT Support, Cyber Security, and Unified Communications.

They support thriving businesses across their ICT Infrastructure and are offering a permanent opportunity at minimum wage.

The salary range on offer is £16,546-£23,791 in a progressive environment, working fully office based to start. Ideally, a candidate that can start immediately will be desirable.

Please note that all candidates MUST have the full rights to work in the UK, as sponsorship won't be offered.

Main duties will include

Our client prioritises their customers & adapts to their changing needs & landscape within the telecommunications industry.

• You will be required to re-set PC's
• You will be expected to attend to technical issues and be able to confidently navigate computers to assist customers
• Provide basic troubleshooting & guidance to customers to resolve their issues
• Be able to identify customers challenges, and producing tickets against them

What skills will you have?

You MUST be able to reflect their 3 company core values: Integrity, Attitude, and Perseverance.

A positive, can-do attitude, with a strong willingness to learn and adapt is highly desirable.

• A strong understanding of ticketing
• Adapt to a Level 1 Technical Support role at entry-level
• Ability to gather & analyse information about customer issues & provide suitable resolutions
• Ability to reset PC's when required
• Ability to reset passwords, uninstalling or installing applications
• Log customer interactions and create support tickets

What is on offer?

This is an exciting entry level position, offering a Junior L1 Technical Support opportunity at minimum wage, in a thriving, progressive work environment!

Supported training opportunities are on offer, at a salary of £16,546-£23,791 in a friendly working environment.