Application Support
Posted 2 hours ago by Red Seven
Software Support Engineer - Application Support. - MS - SQL Server.
Location: Salisbury for 3 months, then moving to hybrid after 3 months (3 days from home a week)
The company are an established software house that develop enterprise software solutions.
They are looking for an Application / Software Support engineer with experience in Ms-SQL.
The role involves working within a team of 5 providing application support with some installation work on the companies own software solutions, which are SQL Server based.
The company offer a great place to work. They have incredibly low staff turnover due to providing an excellent working environment and culture to continue to grow and develop your career.
Job Role
- install and configure computer applications
- provide support over the phone or via remote desktop software, clients resolve issues
- follow instructions and guidance in Confluence to find a fault or set up a system
- support the roll-out of new applications
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
Skills
- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- strong problem-solving skills
- the ability to prioritise your workload
- Ideally have experience in support or a familiarity with software and working in a technical environment.
- Be familiar with a ticketing system for the receipt of issues and updating with internal notes of your actions and communications with the client
- Ability to translate technical information to varying levels of end-user literacy.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- mh3862
- Job ID:
- 222404852
- Applications:
- Be first to apply
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