Concierge - FM Ambassador

Location: London

Hours of work: 60

Contract Type: Permanent

As a Concierge, you will play a vital role in our placemaking culture, acting as an ambassador for exceptional workplace experiences for both The City of London and our client.

​Your commitment to driving the customer touchpoint journey will be essential in ensuring that our occupants feel valued and well-supported.

Job Description

This position is based on a brand-new site within the City of London contract, offering a mix of concierge, facilities management, and customer service.

​As the main ISS point of contact on this smaller site, you will be the go-to person for stakeholders and receptionists, coordinating communications with cleaners and managing raised CAFM (Computer-Aided Facilities Management) requests.

In this role, you will comprehensively manage the key operational functions of the building, ensuring that landlord-controlled facilities are effectively maintained.

​Your efforts will enable occupiers to enjoy all the entitlements outlined in their individual lease agreements.

​As the face of The City of London within the property, you will serve as the first point of engagement for visitors, providing a best-in-class service that meets the needs of both landlords and occupiers.

​You will essentially run this building like your own, ensuring a seamless experience for everyone involved.

If you are ready to make a significant impact in a dynamic environment and deliver exceptional service, apply now to join our client's team.

Key Responsibilities

• Primary ownership of building compliance. Ensuring all statutory tasks are completed in required timeframes and coordinating remedial actions when required.
• Manage and operate the CAFM system with relation to the building. Logging jobs, uploading documents, forward maintenance planning and monthly quality/completeness audit
• Complete basic FM related tasks as required including but not limited to: fire alarm testing, emergency light testing, fire systems testing, weekly lift checks, water management, fire door checks, meter readings
• Primary contact for all occupier queries
• Work with occupiers to find a suitable conclusion to these queries through direct engagement or providing suitable contact information to re-direct
• Act as emergency response to all building related incidents, completing incident reporting as necessary
• Provide a presentable first impression for all persons attending the property as occupiers, CoL stakeholders, visitors and contractors
• Manage all contractor related site visits, ensuring any works are completed safely and maintain the enjoyment of the property for the occupiers

Professional and Personal Competencies/Qualifications

• Ideally have experience working with CAFM systems (e.g. Concerto, Quooda & MS Office)
• Excellent customer service skills
• Health & Safety understanding
• Able to effectively communicate to a variety of stakeholders
• Be proficient in IT platforms and Microsoft Office software
• Problem solving
• Calm and measured approach to situations
• Ability to focus on a number of tasks and prioritise
• Proactive in outlook, solving problems before they arise