UK Customer Service Manager

Gravesend

We have an exciting opportunity for you to join our team as our UK Customer Service Manager, based at our European Head office in Gravesend, Kent. Joining us on a full time, permanent basis (Monday – Friday 8.30 – 5.30pm), you will receive a competitive salary.   

Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.  

The UK Customer Service Manager has direct responsibility for delivering target driven results and leading their team to deliver excellent customer service and sales support. 

Responsibilities as our UK Customer Service Manager are to:
 

• Motivate and oversee the team to carry out day-to-day operations and agreed processes
• Own internal processes relevant to the role within Customer Service, re-working where necessary to ensure maximum efficiency
• Initially assuming responsibility for the industrial team
• Provide the team with daily objectives and set clear team goals.
• Identify training needs and provide coaching to your team.
• Set the team and individual KPI’s, support and manage team performance.
• Allocate and redistribute workload amongst the team where necessary.
• Investigate root cause to complaints and escalate to relevant touchpoints to seek resolution and preventative actions
• Carry out regular one-to-one appraisals with your team.
• Support Group Customer Service Manager, Department Coordinators and Sales Team as required.
• Attend colleague, customer, and supplier meetings, both internal and occasionally external
• Manage and extract data, and generate reports for both distributing and presenting
• Implement projects to improve the UK Customer Services to customers, both internally and internally
• Oversee and own all UK Customer Service KPIs and dashboards (OTIF, Customer Satisfaction and performance) ensuring we have service levels in-line with Moove’s strategy

Essential Skills required of our UK Customer Service Manager:
 

• Previous experience in a successful customer service role
• Sound knowledge of Microsoft programmes including Outlook, Excel and Word
• Team Leader or Line management experience
• Experience of setting KPI’s and supporting team performance to high standards.
• A target driven attitude an advantage
• Ability to plan and prioritise workloads, accordingly, experienced in multi-tasking in a fast paced environment
• Highly effective and clear communicator with active listening skills
• Process driven and highly organised
• Ability to work in a fast-changing environment
• Analytical and able to identify root causes and patterns

• Experience of conflict management

Desirable Skills

• Additional language spoken, in particular French, Spanish and/or Portuguese
• Previous experience with multi-county operations
• Industry knowledge
• SAP experience

In return for joining us as our UK Customer Service Manager you will receive:

• Competitive Salary
• Annual Bonus
• 25 days holiday plus bank holidays
• Contributory pension scheme (company match up to 7%)
• Life Assurance 4x basic salary
• Lifeworks EAP ad Perks
• Free Parking

Interested in becoming a Moover? Join us as our UK Customer Service Manager and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we’d love to hear from you!

Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.