Department description

Own essential administrative work to support the activities of our field agents and schedulers. To maintain and accurately update customer accounts and internal data sources to accurately reflect the activity of a Field Debt Solutions Agent or third party field agent in a timely manner.

Responsibilities

• Completing initial and final checks on accounts to ensure suitability for Warrant execution
• Taking calls from to support scheduling activities
• Monitoring and completing work within task lists to minimise drop off and ensure we are adhering to regulatory time frames
• Monitoring and chasing allocation of payments made to field agents by cash or cheque and ensuring they are allocated no later than two working days after populating the database
• Printing and distributing Local HR letters and Local court letters
• Creating electronic court packs to either central courts or field agents attending court
• Supporting Schedulers with Court bookings and payments
• Compiling and sending Locksmith/third party 'D3' report to agents on a daily and weekly basis
• Update Agents/third party agents with Locksmith and dog handler details
• Ensuring all actions and behaviours treat our customers fairly and comply with regulations
• Working daily warrant application reports
• Provide any business updates via SMS to Field debt solutions which includes Authorisation SMS
• Providing ad-hoc support to the wider department when required
• Monitoring of Scheduler mailbox and responding to any local court requests

Qualifications

The actions and behaviours of all employees must treat our customers fairly and comply with regulations

For all customer facing roles employees must understand any regulations, policies and processes which relate to their job role and provide fair outcomes when giving service to our customers.

• Ability to spot patterns and potential risk to business and deal with this appropriately
• Self-motivated and able to complete high volumes of tasks without compromising quality of work
• A working knowledge of the debt journey and the field debt processes
• Excellent communication skills both verbal and written
• A high attention to detail, able to consistently producing accurate work of a high standard whilst working high volumes of similar tasks
• Prioritise workload and work to tight deadlines within a fast paced environment
• To be naturally positive and a problem solver
• Computer literacy (proficient in Windows, Word, Excel) and willingness to learn new skills
• Handle confidential information and customer sensitive data
• An excellent knowledge of FDS and Credit Management systems, processes and policies

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.