Territory: Split between UK (focus on the Midlands area) with flexibility to travel to other areas in the UK and the Nordic region (Sweden, Denmark, Norway, Finland)   

Your Location: Remote based living anywhere in the Midlands or within an hour

Do you want to work for a market leading manufacturer of cutting-edge Pharmaceutical Dissolution testing & Automated Sample Preparation technology? 

Do you live in the Midlands region or within circa 1 hour with a full & valid UK driving licence & passport to freely travel outside of the UK without any restrictions?

Are you already a Field Service Engineer with circa 2 years of experience servicing Pharmaceutical Dissolution/Tablet Testing equipment?  

OR are you a Chemist, Scientist or QC Analyst with circa 3+ years of experience as a super troubleshooter of Dissolution equipment in a GMP environment?

If you said yes to the above, then this brand-new Field Service Engineer role could be perfect for you!

The requirements for the Field Service Engineer - Dissolution Testing & Automated Sample Preparation:

• You could already be an experienced Field Service or Site Engineer with circa 2 years of experience servicing Pharmaceutical Dissolution/Tablet Testing equipment
• You could also be a Chemist, Scientist or QC Analyst with circa 3+ years of experience as a super troubleshooter of Dissolution/Tablet Testing equipment in a GMP environment
• You will be educated in either a life science/chemistry or engineering subject  
• Must hold a full and valid UK driving license & valid passport with the ability to travel freely outside of the UK to the Nordic countries without any restrictions
• Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner

The responsibilities of the Field Service Engineer - Dissolution Testing & Automated Sample Preparation:

• Travel to customer sites in and around the Midlands area/around the UK as required and the Nordic countries to deliver routine planned maintenance and breakdown support in line with my client’s service plans
• Refurbish and validate equipment for the refurbished instrument program in line with SOPs
• Identify new customers or new market segments that could become long term accounts
• Build and maintain relationships with existing and potential customers to allow continuation of business and win incremental business
• Perform onsite duties including, service, validation, repair, accurately and in a timely fashion
• Complete and submit all paperwork to the admin team
• Build and maintains relationship with existing and new customers
• Promote the company’s brand and range of services where applicable
• Manage and be accountable for stock allocated to the service call
• Provide remote support via phone and email to customers where requested
• Maintain knowledge of the products and services

Benefits:

• Negotiable & Highly Competitive Base Salary DOE
• Fully expensed company car (hire car provided during probation and once completed you can choose your own car)
• Pension - 5% employer contribution with a minimum 3% employee contribution after 3 months continuous employment
• 25 days holidays + 8 bank holidays
• Life Insurance (3x value of annual base salary) after 3 months continuous employment
• Laptop & Phone