Sales Support Executive

Uxbridge

22-25k

My client, a smashing SME organisation are busy and now require an additional support person for their sales order team.

If you are a recent graduate seeking a diverse role this may be the opportunity for you.

This is a role that will include order processing, providing quotes, extensive client liaison, project coordination as well as some analytical work on Excel.

This position would be ideal for a person with some office/customer service experience OR a recent graduate .Full mentoring and training will be given.

Role Responsibilities:

• Responsible to answer phone calls and respond to email enquiries in a positive and professional manner
• You will act as appointed office contact for clients and give 1st class customer service
• Producing individual line quotations or quantity quotations using in house system
• Data collation for tender process and pricing (Excel)

• Manage company databases; maintain CRM ensuring data is current for marketing purposes
• Use initiative to source non-standard and personalised products, seeing through to order
• Update company website via Word Press adding active promotions
• Send latest promotions to dedicated customers and make follow up calls
• Produce end of month and ad-hoc reports for dedicated customers and colleagues
• Investigate any problems or complaints from a dedicated customer, escalating to Account Manager if required
• Give sales admin support to sales team. (Quotes, analysis, coding, etc.)
• Understand and be competent in all the primary sales operations tasks
• Take responsibility and act as a back-up during absences for Sales Operations

Sales Administration Responsibilities:

• Set up and manage new customers accounts

• Sales order processing which will include: purchasing, deliveries and invoicing
• Monitoring sales and back orders for suppliers and customers to delivery.
• Check and if required chase deliveries
• Responsible for returns and collections liaising with customers and suppliers
• Weekly and monthly invoicing coupled with the investigation of any queries
• Production of customer Statements

Essential Skills:

• MS Office including intermediate Excel
• Excellent communication skills
• Ability to take on responsibilities and multitask
• Organised and attention to detail
• Motivated with a ‘can do’ attitude
• Able to smile down the phone and provide customer with a great experience
• What you need to do now
• If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.
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