Complaints Team Leader
Posted 4 hours ago by MMP Consultancy
MMP are recruiting for a Complaints Team Leader to join an excellent housing association in Essex on a temporary basis.
Key responsibilities:
* Provide support and guidance to the individuals in the team on compliance matters.
* Drive and motivate the team to success in achieving their goals and objectives
* Regularly review performance and development needs with the team members
* Monitor team performance for quality and productivity
* Constantly review resources and capabilities within the team to ensure workloads are being managed effectively
* Escalation point for your team, liaising with service areas across the organisation and external stakeholders such as the Housing Ombudsman, providing guidance and support when needed.
* Holding regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team.
* Able to provide reporting and performance information whenever needed for the team.
* Working collaboratively with other team leaders, sharing best practice and knowledge.
* Attend weekly management meetings to update on performance and challenges.
* Identify potential risks and opportunities and feedback though line management
Please send me your most up to date CV if this is of interest to yourself.
- Type:
- Temporary
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- GL/Req/013806_1727945624
- Job ID:
- 222425044
- Applications:
- Less than 10
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.
