Job Title:                    Customer Service Officer
Role Type:                  Temp 6 months
Hours:                         37.5 - 8.30-4.30 and 9-5.
Salary:                         £14.66 PAYE - £15.22 Umbrella 
Location:                     Bristol
 
Are you a dedicated customer service professional looking to make a real difference? Our client, a well-known social housing provider, has a Customer Service Officer opportunity for you! You'll play a vital role in delivering a seamless customer experience and ensuring all queries are resolved to satisfaction.

• Dive into a dynamic role that allows you to deliver exceptional customer service in a variety of communication channels and make a positive impact on the lives of their customers.
• Be a part of a collaborative team dedicated to providing one-stop guidance on a range of services, from repairs to tenancy management, and more.
• Utilize your problem-solving skills to proactively seek solutions to customer inquiries, ensuring the highest level of customer satisfaction.

Key Role Responsibilities:

• Deliver professional, positive, and customer-focused experiences
• Provide end-to-end customer service, including the identification and initiation of repair requests and proactive communication with colleagues and contractors to resolve queries.
• Remaining calm and composed, diffuse difficult situations, and escalate safeguarding concerns or issues to the Customer Service Manager when necessary.
• Handle personal and sensitive information confidentially and contribute to team and individual performance measures.
• Work collaboratively with colleagues, customers, and stakeholders, championing diversity and inclusion within the organization.

Preferred Requirements:

• Experience in contact centre and customer service roles.
• Working knowledge of Housing Management and Asset Management systems.
• Experience in providing a home repair service and familiarity with housing-related matters.

 
To apply for this role, please apply through the website or call Phoebe or Olly on (phone number removed)