Swift Placements are working with a Law firm based in York City Centre who are looking to recruit for a Front Desk Receptionsit on a Part Time Basis. The Front Desk Receptionsit will provide exceptional support to clients by addressing their inquiries, resolving issues, and ensuring a seamless experience. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.

The successful canddiate will be the first point of contact for clients – Meeting and greeting in the reception, dealing with telephone calls, managing the advice inbox and performing a key part in delivering excellent customer service. This role is essentially a split role between reception and taking calls in the phone room. 

The package:

Part time position/ Flexible working

Monday to Friday 

Hours: 10:00am- 3:00pm, 25 hours per week.

Salary on offer: £22,350- £22,650 per annum DOE

26 days holiday plus bank holidays with the potential to increase up to 29 days on qualifying length of service.

Birthday off

Flextime scheme, support varied working patterns (condensed hours, part time hours) and offer working from home/working from different offices

Enhanced maternity and paternity pay schemes

Pension

Cycle to work scheme

Employee discounts

Professional qualification and support

Death in Service

Departmental party allowance/Xmas party and summer party and other social events

Career progression

Key Responsibilities:

Reception Support:

• Serve as the first point of contact for clients via phone, email, and in-person.
• Address and resolve client inquiries and complaints promptly and professionally.
• Provide information about products, services the firm has to offer.

Administrative Tasks:

• Maintain accurate client records and update databases as necessary.
• Prepare and distribute client-related documentation, including reports, invoices, and correspondence.
• Schedule and coordinate client meetings, appointments, and follow-ups.

Communication:

• Communicate client needs and feedback to relevant departments.
• Assist in the development and distribution of client communication materials.
• Ensure timely and clear communication with clients regarding updates and changes.

Support for Client Services Team:

• Assist the Client Services Manager and team with various administrative tasks.
• Participate in team meetings and contribute to service strategy discussions.
• Provide backup support during peak times or staff absences.

Experience & Qualifications:

• Minimum of 1-2 years of experience in a customer service or Receptionist role.
• Experience in a legal setting is an advantage.
• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software is beneficial.

If this role is of interest, please send a copy of your CV to Arsalan Mohammed at Swift Placements or Alternatively call the office on (phone number removed)/ (phone number removed), please not candidates with relevant experience will be shortlisted for this position.