Job Title: Technician (Major & Complex Claims Division)

Job Purpose:
Deliver top-tier decontamination and restoration services for structures, machinery, and electronics as part of a specialized team.

Key Responsibilities:

• Adhere to company quality and safety procedures at all times.
• Support the project coordination team in delivering commercial and major loss solutions.
• Attend daily toolbox talks to address health and safety concerns and monitor project progress.
• Oversee and coach temporary staff as needed to maintain productivity.
• Ensure the van is equipped, clean, and serviced per manufacturer guidelines.
• Report regularly to your line manager and provide meaningful updates to customers.
• Manage project documentation and ensure compliance with billing and purchase order requirements.
• Identify areas for continuous improvement and potential sales opportunities.
• Promote the company culture of Empathy, Integrity, and Excellence while fostering positive relationships among colleagues.
• Be willing to travel extensively and stay away from home as required.

Key Interfaces:

• Commercial Supervisors, Technical Projects Supervisors, MCC Regional Operations Managers, Policyholders, Loss Adjusters, and more.

Specialist Knowledge:

• Knowledge of company products and services, basic CDM regulations, and technical decontamination processes.

Skills & Abilities:

• Strong commercial awareness, technical skills, and effective communication abilities.
• Resilience under pressure and proficiency in report writing.
• Manual dexterity and knowledge of electrical and mechanical equipment.

Education & Experience:

• Good general education and previous restoration industry experience are essential.
• Desirable: IIRC/BDMA accreditation, IPAF and PASMA certificates.

Performance Measurement:

• Progress through competencies, personal reviews, effective completion of work, and adherence to health and safety procedures.

Join Us:
If you’re a dedicated technician ready to make a difference in restoration services, we’d love to hear from you!