The Housing Services Officer will be responsible for managing and coordinating properties within the client co-operative's portfolio. This includes liaising with management committees and tenants, handling day-to-day issues, ensuring that properties are maintained to a high standard and providing support to co-operative management committees and attending their
meetings.

Client Details

a property management agency which specialises in providing consultancy, training, and property management services to the housing co-operative sector.

Description

Key responsibilities:

• Committee Liaison: Serve as the primary contact for client co-op management committees, offering advice and support on governance matters. Prepare monthly reports for management committee meetings and attend several of the co-op's evening meetings to provide ongoing support and guidance.

• Tenant Liaison: Act as the main contact for all housing-related inquiries from tenants. This includes addressing complaints, resolving disputes, and providing information about tenancy agreements and co-operative housing policies.

• Property Management: Oversee the day-to-day management of co-operative properties, including regular inspections, coordinating repairs and maintenance, and ensuring compliance with health and safety regulations.

• Rent Collection: Ensure timely rent collection and manage issues related to rent arrears. This includes setting up payment plans, collaborating with management committees on appropriate actions, and pursuing legal action if necessary.

• Community Engagement: Support the management committee in collaborating with local community groups and stakeholders to promote the co-operative and its services. This involves attending community meetings and fostering partnerships with local organisations.

• Allocation of Properties: Liaise with relevant local authorities for co-op vacancy nominations or review the co-operative's waiting list. Assist in interviewing applicants alongside management committee members and help allocate vacant properties based on housing needs and the co-operative's allocation policy.

Profile

Qualifications and Experience:

• A degree in housing or a related field such as social work, public administration, or property management. Relevant housing qualifications or significant housing experience will also be considered in place of a degree.
• Previous experience in a similar role within a housing association or local authority.
• Familiarity with Co-operative Housing or voluntary management committees is desirable but not required.
• Strong communication and interpersonal skills.
• Solid understanding of housing legislation and regulations.
• Proven ability to work independently and manage a varied workload.

Job Offer

What is on offer?

• Permanent part time position (21 hours)
• Salary is £21,840 to £27,300