Sales Retention Executive 

Overview

Our Volkswagen Chelmsford Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family. If you’re as passionate about cars as we are then we'd love to welcome you into a friendly team and be part of our exciting journey.

As a Loyalty Specialist at Group 1 Automotive you will have the opportunity to work with a fantastic team in exciting brands.

What you will be doing?

Contacting customers by telephone inbound/outbound, and by email to review current finance agreements

Maintaining a high level of finance product knowledge

Focusing on achieving a high retention

Providing exceptional customer service that leads to customer loyalty and referrals

Maintaining good housekeeping standards, accurate customer records and orderly administration of your work

Support our OneCustomer journey by working alongside our Aftersales team, selling Service Plans and liaising for a great customer experience

What we are looking for?

We are looking for individuals who meet the below criteria to join our team. If you think you’ve got what it takes then please apply!

Customer awareness

Excellent Negotiation and communication skills

Ability to meet deadlines and work under pressure

Attention to detail

Full driving licence

Why work for Group 1 Automotive

There are many great reasons to join the Group 1 Automotive team, including the following industry-leading benefits package:

Competitive salary £35,000 OTE

State of the art facilities

Family friendly benefits such as enhanced Paternity & Maternity leave

Long Service holiday rewards that increase with your length of service

Paid day off for your birthday

Plus, much more!!

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

Who we are?

Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.

We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally.