Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Operations Coordinator.

Be part of the movement – and play your part

About the role

Working Mon - Fri, 08:00 -17:00, we’ll need you to handle customers enquiries along with the planning of loads and routing of delivery vehicles. Problem solving, combined with a keen eye for detail are an essential part of this role. Excellent communication skills and telephone manner are crucial as you will be tasked with maintaining strong relationships with or customers, ensuring their queries are answered and resolved in an appropriate manner. With deadlines to meet, it is key that you can prioritise the workload, ensuring the correct information and data is entered into our internal systems.

You will be responsible for:

• Tracking vehicles
• Dealing with loading and unloading issues at collection and delivery points as well as in depot
• Ensure timely and accurate completion of all paperwork relevant to the department
• Develop and maintain excellent customer relationships

About you

We are looking for a good team player with excellent communication skills and a professional telephone manner. The ideal candidate will have a strong customer orientation and commercial awareness, along with proficiency in Microsoft Office. While knowledge of transport operations is advantageous, it is not essential. The ability to work accurately in a fast-paced environment is crucial. Due to the nature of the industry and departmental requirements, the individual must be willing and able to work shifts if required. Our team is outgoing and bubbly, and we are excited to be moving to a new site at the start of 2025.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Holiday Purchase Scheme
• Health Plan with HSF –Includes benefits like money back on dentistry and glasses etc.
• Free ferry travel for up to four guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.