Job Title: Customer Care Coordinator
Location: Addlestone
 

I am currently recruiting for an exciting Customer Care Coordinator position with one of the UK’s leading national house builders. Based in Addlestone, this is a fantastic opportunity to join a growing company and play a crucial role in delivering exceptional customer service.

The Role:

As a Customer Care Coordinator, you will be the main point of contact for new homeowners, ensuring that their journey from moving into resolving any aftercare issues is handled smoothly and professionally. You will be responsible for managing and coordinating customer queries, defects, and requests with internal teams and contractors to ensure timely resolutions.

Responsibilities:

• Customer interaction: Handle all inbound customer queries regarding their new homes, ensuring a high standard of service.
• Coordination: Organise and liaise with contractors, site teams, and other stakeholders to ensure swift resolution of any customer issues or defects.
• Follow-up: Track open issues and keep homeowners informed until their concerns are fully resolved.
• Reporting: Maintain accurate records of all customer interactions and resolutions.

Ideal Candidate:

• Strong organisational skills and an ability to prioritise workloads.
• Outstanding communication and interpersonal skills.
• Customer-centric with a positive, can-do attitude.
• Previous experience in customer service, administration, or coordination roles.
• Knowledge or experience in the property, housing, or construction sectors is a plus, but not essential.

Why Apply?

This is an opportunity to join a well-established, supportive team and a company that offers fantastic development and career progression opportunities. They’re looking for someone who is driven, organised, and committed to delivering the best possible experience to their customers.

The role offers a competitive salary and benefits package, along with training and support from day one. If you’re looking for a role where you can really make a difference and contribute to a company's reputation for delivering excellent homes and service, this is the role for you!

Interested?

If this sounds like the perfect next step in your career, don’t hesitate to apply!