Berneslai Homes has 2 exciting opportunities for an Income Officer to join their team based in Barnsley, on a hybrid basis. We have a permanent and a fixed term role (until August 2025) position available.These roles are full time, 37 hours per week. In return, you will receive a competitive salary of £26,421 to £28,770 per annum plus benefits.

About the company:

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.? ? ? 

?The Income Officer role:  

We have an exciting opportunity for an?Income Officer to join us!

As part of our Income service, you’ll provide a responsive income management information and advisory service that is supportive to our customer needs and aids the sustainment of tenancies. ?

Are you able to work effectively as part of a team and have a positive attitude towards change? If so, you could be exactly who we’re looking for!

We're also looking for a temporary Income Officer, so please consider applying for this role! You can simply copy and paste your application form answers.  ?

Key duties and responsibilities of our Income Officer:

• Providing a responsive service to customers’ enquiries in relation to their rent account.  Monitoring rent accounts with an arrears balance daily and ensure prompt contact with the customer using a variety of methods, such as letters, outbound calls, text messages, emails and home visits where necessary.
• Providing non-judgemental, firm but fair advice to tenants to establish an understanding of the help and support that is available, what their responsibilities are and what is required for them to resolve their situation.
• Understanding customers’ financial situation and negotiate affordable arrears repayment agreements and take corrective action when agreements are not maintained.
• Working proactively and in partnership with internal and external support services, such as the Tenants First Team, CAB, Credit Union to assist customers in sustaining their tenancies.

What we’re looking for in our Income Officer: 

• 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
• Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
• Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
• To be open and accepting of change with the ability to contribute ideas and solutions to improve the service.
• Demonstrate a positive attitude towards your own development including embracing the Personal Development Reviews (PDR) process.

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

If you feel that you have the skills and experience required to become our Income Officer, please click ‘apply’ today. We would love to hear from you!