Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual. Their mission is to become a market leading managed service provider and a trusted IT partner in Birmingham.

They are looking for a technician who wants to gain exposure and experience with a growing IT support company. The chosen apprentice will receive on the job learning with support from an experienced IT team.

KEY DUTIES –   

• Logging and updating tickets on the IT ticketing system
• Installing, configuring and Troubleshooting OS and Hardware
• Configuring new user accounts and making sure the end user is satisfied
• Repairing equipment and replacing parts
• Managing stocks of equipment, consumables and other supplies
• Administration duties in line with the daily checks
• Provide customer training where required
• Logging and updating tickets on the IT ticketing system
• Liaising with third parties to arrange appointments and external support
• Ensure IT policy and procedures are adhered to maintain the integrity of the MDU network

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
• Meets the eligibility below

ELIGIBILITY

• Living in the West Midlands area i.e. Birmingham, Solihull etc…
• Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
• Have the right to live and work in the UK.
• Have access to a reliable internet connection with a PC/ Laptop.

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.