Key Activities:

To act as a peripatetic manager in services that require support. Overall management of services in need and coordination with Service Improvement Managers to improve the service and or meet regulatory/ Contract/ Compliance requirements.
To work with homes and services to ensure best practice, compliance and exemplary work by implementing and managing high standard quality assurance practices.
Work closely with the Head of Quality in identifying solutions to at risk services
To work with the Operational Managers in developing and implementing service improvement plans for specific services identified as at risk.
To lead on the implementation of those plans and provide ongoing support to ensure compliance and improvement against agreed targets.
Ensure improvement plans and actions are clearly understood in the service.
Ensure that all service staff are engaged in improving the service.
Set up systems for achieving the plan, monitoring progress and ensuring timescales are achieved
To be a mentor and a coach in skilling up the incumbent staff team so that improvement is sustainable.
Identify and coordinate the necessary resources needed.
To rebuild relationships with external stakeholders and integrate the management staff team in that process
To provide the Head of Quality with regular service/region reports on progress with improving standards and compliance.
To monitor the processes and procedures which ensure the safety and welfare of children and vulnerable adults served by the Company and to monitor practice throughout identified services, and to urgently advise the Head of Quality and Operations Directors of any emergency child or vulnerable adult protection issues.
To carry out investigations, as required by the Head of Quality and/or Operations Directors, and to work in partnership with internal and external stakeholders to develop, implement and monitor remedial action plans.
To promote the corporate quality assurance agenda.
Comply with all Regulations regarding statutory visits and reports ensuring compliance and communication of all issues to Operations Directors and the Head of Quality.

Experience:

Experience at a management level and experienced in leading teams for which they have no direct line management.
LD/Social Care Managerial background
A thorough understanding of the regulatory environment
Experienced in emergency management, stabilizing services in crisis and turnaround project management.
Experienced investigator, planner and implementer.

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK.

CareTech offer - Stakeholder Pension Scheme, employee assistance helpline and flexible additional holiday.

Due to the nature of the position, successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment. The disclosure expense will be met by CareTech.

Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.

CareTech Community Services are proud to advise that they are a Disability Confident Leader