Customer Service and Supply Chain Assistant

Manchester City Centre

£28,000 - £32,000 + Benefits

Our client is a growing business seeking a Supply Chain Manager to manage the supply chain and customer service functions of the business. This is an exciting time to join an expanding business and offers the opportunity to develop and grow within your role.

Overview of the position

To support the operations team in processing orders and ensuring efficient supply chain operations. This position is crucial for maintaining smooth and accurate order fulfilment, enhancing customer satisfaction, and supporting the overall supply chain process. The role involves a variety of tasks, including order processing, customer communication, documentation management, returns handling, and assisting in supply chain activities

Responsibilities

Order Processing:

• Accurately enter and verify customer orders (trade and industrial use) in the system.
• Ensure timely and correct order fulfilment.

Customer Communication:

• Handle customer enquiries and complaints professionally.
• Provide timely updates to customers regarding their orders.
• Resolve issues to enhance customer satisfaction and maintain positive relationships.

Documentation:

• Generate and manage documentation such as invoices.
• Ensure all documentation is accurate and up-to-date.
• Maintain organised records for easy retrieval and reference.

Returns Management:

• Process returns and exchanges efficiently.
• Update inventory records to reflect returned items.

Support Supply Chain Activities:

• Assist in various supply chain activities to ensure the safe and timely arrival of products.
• Monitor inventory levels and assist in inventory management.
• Ensure compliance with company policies and relevant regulations.

Skills & Experience

• Excellent customer/supplier service skills
• Customer Service experience
• Attention to detail
• Excellent communication skills
• Planning and prioritising
• Resilience
• Decision making
• Sales analysis
• Proficient in SAP or an equivalent system would be advantageous
• An understanding of GDP would be advantageous

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed)