R13 Recruitment are excited to be supporting a well-known retail brand in their search for a Customer Care Coordinator to join their team on a temporary basis until Jan/Feb 2025. This role will require you to provide outstanding service to a range of customers.

Based in West Norfolk, this is a full time, temporary position. This is a fully office based position. You will be working 37.5 hours per week, 9am-5pm on a rotational shift basis. The offered salary is £12.18 per hour.

The day to day

• Handling incoming customer calls and dealing with their queries in a calm, efficient manner.
• Handling refunds and exchanges & processing related administration.
• Managing incoming and outgoing emails.
• Providing Live Chat support to customers.

You will have/be

• Proven customer service experience and administrative skills.
• Good telephone manner.
• Able take the initiative and make decisions that are right for customers.
• Work well within a team and communicate openly with others.
• Computer literate with experience of Microsoft Office.
• UK driving license and own transport is essential due to location.

How to apply

To hear more details about this fantastic opportunity please email your CV to Indiah Stannage – Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.