Job Specification: Helpdesk/Service Support

Location: Hemel Hempstead (Fully office-based)

Hours: Monday - Friday, 9:00 AM - 5:30 PM
Temp to Perm

Position Overview:
We are seeking a reliable and customer-focused individual to join our helpdesk/service support team. In this role, you will be the first point of contact for clients, ensuring their queries are handled professionally and efficiently. IT knowledge is not required, as full training will be provided, but a basic familiarity with computers is necessary.

Key Responsibilities:

• Answer incoming calls from clients and take detailed messages.
• Follow a script of questions to ensure we gather all required information.
• Enter client information into our ticketing system (training provided).
• Collaborate with the team to ensure queries are logged accurately and passed on to the correct department.

Skills and Requirements:

• Strong communication and customer service skills.
• Basic computer skills, with the ability to navigate and input data.
• Attention to detail and a willingness to learn.
• Ability to work effectively within a team.

Benefits:

• Well-being Centres
• Subsidised gym memberships
• Discounts on 800+ online retail stores
• Cashback for online shopping
• Home Utilities discounts (Energy Saving)
• Access to healthy eating guides and recipes
• Physical, mental, nutritional, and financial benefits
• Holiday pay and discounts on UK and overseas holidays

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.