Customer Services Operator (Logistics) - If you’re ready to be part of a pioneering company that sets the standard in the logistics and maritime industry, apply today!

We have an exciting opportunity to join our team as a Customer Services Operator (Logistics) on a permanent basis in our Cory Brothers office in Salford, Manchester!

Why Cory Brothers?

At Cory Brothers Limited, we pride ourselves on being a trusted supply chain partner for over 180 years, supporting businesses worldwide with our comprehensive range of global shipping services. As a part of our dynamic team, you'll be working within a well-established company that values efficiency, innovation, and reliability.

Fantastic company benefits include:

• Competitive Salary
• Holiday: 25 days annual leave plus bank holidays, increases with length of service.
• Pension: company pension scheme available.
• Employee extras such as: Cycle to work scheme, Electric Vehicle scheme, Employee Assistance Programme, Bonus Payment, Hybrid working, Life Assurance, and eye care vouchers.

About the role:

In this role you will be the backbone of our logistics operations, ensuring the seamless movement of goods across international borders. This dynamic role requires a proactive approach and keen attention to detail to ensure compliance with import and export regulations while maintaining a high level of customer satisfaction. If you're passionate about logistics and eager for a role that challenges and excites, this opportunity is perfect for you!

Main duties and responsibilities:

• Manage logistics processes across air, sea, and road shipments for imports and exports, ensuring timely and cost-effective delivery.
• Prepare and organise all necessary import/export documentation, including customs declarations and licences.
• Stay informed and ensure compliance with international trade laws, keeping abreast of changes in regulations.
• Collaborate with international offices and partners to monitor shipments, ensuring timely updates to customers.
• Verify compliance of incoming and outgoing goods with quality standards, addressing discrepancies promptly.
• Maintain communication with suppliers to track and manage shipments, addressing customer inquiries and concerns effectively.
• Identify and implement improvements to enhance efficiency in logistics operations.

About you:

You possess a solid understanding of logistics and supply chain processes, with excellent communication and customer service skills. You are proactive, results-oriented, and thrive in a fast-paced environment, demonstrating strong organisational and time management abilities. Your ability to work independently and collaboratively within a team is complemented by your keen attention to detail and robust problem-solving skills. Proficiency in Microsoft Office Suite and knowledge of international trade laws and customs procedures are advantageous. Qualifications in logistics or a relevant field and experience in shipping/logistics are preferred.

We would love to hear why you are motivated to apply and how do your skills/experience make you suitable for this role? Please do let us know along with forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. 

No recruitment agencies, please

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Additional keywords:  Logistics Coordinator, Supply Chain, Import Export, Shipping, Compliance, Customer Service, Freight Management

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