Our Company:

A leading provider of custom luxury packaging for the retail sector, supplying some of the world’s most recognizable brands. They are currently seeking to hire an Account Manager to join their successful team, offering a salary of up to £32,000 per year, depending on experience.

Job Title:

Account Manager

Job Purpose of the Account Manager:

Providing support to the external sales team in order to manage and develop an existing portfolio of clients while also looking to secure new clients.

Key Responsibilities of the Account Manager:

To work closely with the relevant external salesperson or Key Account Manager in order to maintain and develop designated accounts providing a high standard of customer service while helping to secure new opportunities and business for the company.

To coordinate project management from initial enquiry stage to order placement co-operating with the relevant suppliers and internal departments for sourcing / product development / sampling / order processing / planning and scheduling production following company procedure and ensuring that critical paths for all projects are followed through and that QC have signed sealed samples for all products.

Accurate processing of all customer requirements.

Liaising with the relevant departments to deliver products and services as agreed with the customer and to resolve any associated customer queries satisfactorily.

Developing relationships with customers and suppliers at all levels.

Escalating any issues using relevant departmental procedures.

Sending quotes/order confirmations to customers ensuring that diary dates for follow up calls are actioned and that critical paths for all projects are followed through.

Ensuring that all relevant information relating to enquiries, quotations and orders is attached to the company CRM system in the correct manner and ensuring that CRM is kept up to date and that regular housekeeping is done.

Address any slow-moving stock or credit control issues in a timely manner.

To undertake such other duties as may be reasonably required for the effective operation of the function and centre as a whole.

To comply with annually agreed KPI’s and business objectives.

To proactively support and demonstrate the company’s PRIDE values.

This is a complex role with many facets and interaction with other department’s so adaptability and flexibility is key, whilst systems training will absolutely be given you will need to show initiative in their learning and research.

Skills & Competences:

Customer Focus

Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements.

Job Knowledge/Quality of Work

Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks.

Teamwork

Ability to establish and maintain working relationships with others.

Share’s information and resources with others as required.

Ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner.

Contributing work and effort to group performance to meet agreed upon objectives and Achieve Team Success.

Communication & Interpersonal Skills

Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously.

Initiative

Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assists others. Self-reliant.

Planning & Organisation

Adapts to changes and uses resources effectively. Together with line manager, sets objectives, establishes priorities and develops plans. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriate before commences new projects or working methods.

Flexibility

Willingness to work extra hours or help out in areas outside of role. Use of initiative to ensure tasks are completed. Supportive of manager and wider team goals and objectives.

Technical Skills

Computer Literate, numerate, attention to detail, logical and methodical approach to work.

Experience & Additional Requirements

Minimum of 2-year account management or purchasing experience. (within a packaging, printing or production environment)

Excel knowledge (preferably to an intermediate level)

Salary:

Up to £32,000pa depending on experience. Potential sales portfolio bonus and company bonus scheme up to and extra £2500.

If you feel you have the right skill set and attributes for this role and that it is the challenge you are looking, then please contact us on a confidential basis