2nd Line Support Technician
Posted today by TXM Recruit
2nd Line Support Technician
Hours: 37.5 hours a week, Monday to Friday (between 8 am to 6 pm), with occasional out-of-hours support (overtime paid).
Salary : up to £32,000 DOE
Our client provides tailored technology solutions to UK businesses, backed by cutting-edge software and hardware. They’re known for their unique, customer-focused approach and commitment to community.
The Role:
As a 2nd Line Support Technician, you'll provide critical IT support to our clients, ensuring their systems run smoothly and efficiently. This desk-based role includes remote support and occasional client visits, making it ideal for an ambitious IT professional ready to advance their career.
Key Responsibilities:
If you're ready to advance your career in a company that values your contributions, apply now!
Hours: 37.5 hours a week, Monday to Friday (between 8 am to 6 pm), with occasional out-of-hours support (overtime paid).
Salary : up to £32,000 DOE
Our client provides tailored technology solutions to UK businesses, backed by cutting-edge software and hardware. They’re known for their unique, customer-focused approach and commitment to community.
The Role:
As a 2nd Line Support Technician, you'll provide critical IT support to our clients, ensuring their systems run smoothly and efficiently. This desk-based role includes remote support and occasional client visits, making it ideal for an ambitious IT professional ready to advance their career.
Key Responsibilities:
- Provide second-line technical support for hardware and software issues.
- Resolve complex IT incidents in collaboration with first-line support and vendors.
- Install, configure, and maintain IT systems for security and stability.
- Troubleshoot network issues and manage connectivity problems.
- Implement proactive service initiatives with the Head of Technology.
- Document IT procedures and troubleshooting steps.
- Assist with user training and stay current with industry trends.
- Experience: Proven experience as a 2nd Line IT Support Technician or a high-performing 1st Line role.
- Skills: Proficient in troubleshooting cloud, hardware, software, and network issues, with strong knowledge of Microsoft operating systems, Active Directory, and VoIP systems.
- Qualifications: GCSE Maths and English Language Grade 5 or above (or equivalent) and relevant industry certifications (CompTIA A+ and Microsoft Certified Professional preferred).
- Competitive salary (£28-32,000, depending on experience).
- Annual profit share bonus.
- Personal development plan with dedicated self-development time.
- 22 days of holiday plus an extra day off for your birthday.
- Pension plan, NHS healthcare top-up cash plan, and death in service benefits (3x salary).
- Discounts on entertainment and leisure activities.
- A supportive team environment with great co-workers and plenty of treats!
If you're ready to advance your career in a company that values your contributions, apply now!
- Type:
- Permanent
- Start Date:
- 17/10/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- BH-36791
- Job ID:
- 222513714
- Applications:
- Be first to apply
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