Working within departments to deliver learning and competency best practice through structured and considered learning administration, support, industry/skill delivery, competency monitoring and evaluation.

• Based in Epsom
• £35,000 salary
• 23 days holiday + bank holidays
• Monday – Friday, 9am – 5:30p

Job specification:

• Develop and manage competency matrices to assess skills and identify learning gaps.
• Plan, conduct, and document training sessions based on competency needs.
• Administer task rotations to support skill development.
• Identify training needs using data from complaints, call reviews, and feedback, and provide targeted solutions.
• Design, centralise, and maintain learning materials.
• Deliver training on industry, products, and skills across teams.
• Coach and mentor agents to improve performance.
• Create and implement induction and learning programs.
• Build a trainer support network for collaboration and consistency.
• Stay informed on departmental processes to align training.
• Evaluate and improve training programs regularly.

Person specification:

• Strong organisational and communication skills.
• Skilled in coaching, facilitation, and stakeholder collaboration.
• Experienced in creating engaging training materials with blended learning methods.
• Naturally curious and eager to learn.
• Analytical problem-solver with attention to detail.
• Quick to grasp new concepts.
• Proficient in IT and training needs analysis.
• Team player with experience in fast-paced customer service.
• Financial services or regulated environment experience (preferred).

Additional information:

• Professional Study Support
• Private Medical Insurance
• Income Protection
• Free Parking

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.