Planner / Scheduler (Maintenance / Social Housing)

£25,000 - £28,000

Southgate, Enfield, Greater London

Monday – Friday 08:00am-17:00pm

The Company: 

Our client is a leading maintenance contractor looking to continue it's growth. They fulfill maintenance requirements across various portfolios, such as; social housing, commercial offices and healthcare buildings. Namely, a £50m responsive repairs contract with a national housing association.

Role overview:

You will be responsible for; planning / scheduling the tradespeople for upcoming repairs, assist with administrative tasks, communicating with residents, ensuring quality service delivery while providing exceptional customer service.

Responsibilities:

• Assist with initial enquiries from established clients and customers of the business, talking through repairs / maintenance requirements
• Allocating trade operatives to attend a range of responsive repairs
• Ensure the correct and accurate maintenance of project records / data, dealing with all ad-hoc administration that your projects generate 
• Troubleshooting and problem-solving

Requirements & Experience:

• Previous experience within social housing (maintenance contractors / housing associations / local authorities)
• Exceptional organisational skills, computer literate, strong work ethic and professional
• Ability to prioritise tasks and work efficiently
• Excellent phone manner (enthusiastic, professional, positive)
• Attention to detail and problem-solving abilities