The Dream Career:

Customer Service Administrator

The Location:

Chapeltown, Sheffield

The Benefits Offered:          

Hybrid working (once fully trained) 3 days in the office, 2 from home

45-minute lunch with alternate Friday finish at 1.30 pm

Pension

Free parking on site

Holiday purchase scheme

The Hours:

Full time, Monday – Friday 37.5 hours per week

The Salary:

£22,500

The Job Role:

We are passionately representing our brilliant client who are located in Chapeltown as they add further headcount into their Administration team. This is a fantastic Administrative role, working for a thriving organisation who truly care about their people, and the service that they deliver to their clients. The business is award-winning including accolades for ‘best company to work for’ within their sector. The successful candidate will be joining a professional organisation who are growing and going from strength-to-strength – it’s a really exciting time to join the team!  

The successful candidate will be working closely with the Customer Support team to provide them with quality administrative support. This role will also involve some customer service duties so we would love to hear from candidates that are confident communicators who are able to build relationships with clients. 

Main responsibilities for this role will include the following;

• Providing administrative support to the customer service team
• Assisting with the implementation of new clients including adding client details onto the CRM system
• Managing multiple inboxes
• Assisting with applying for funding and preparing the relevant documentation to do this
• Updating clients with their log in information and handling any log in queries
• Obtaining lead times from suppliers via telephone and email to ensure clients are constantly kept in the loop with the update on their order
• Providing support to the customer service team processing customer orders
• Arranging delivery of client orders
• Preparing reports
• Assisting with the preparation of contractual documentation
• Ensuring department data is kept up to date – updating spreadsheets each week
• General administrative duties on behalf of the customer service and sales teams

We would love to hear from candidates that have the following skills and experience;

• Experience working within customer service and administration
• Experience working in a professional working environment
• Exceptional organisational skills
• Ability to work well under pressure
• Confidence liaising with clients, suppliers and colleagues via telephone and email
• Excellent communication skills both written and verbal
• Ability to work well with the wider team as well as able to manage own workload
• A full driving license is preferred but not essential 

For further information about this position, please contact Becca as soon as possible.