Complaint Handler
Posted 3 hours ago by ACS Staffing Solutions
Complaint Handler
Location: Gravesend
Hours: Full time; 9am – 5:30pm Monday – Friday; Office based
Salary: £23,000 - £26,000 depending on experience
Our client is looking for a complaint handler with legal knowledge, to join their successful team based in Gravesend.
What the role entails;
About you;
Location: Gravesend
Hours: Full time; 9am – 5:30pm Monday – Friday; Office based
Salary: £23,000 - £26,000 depending on experience
Our client is looking for a complaint handler with legal knowledge, to join their successful team based in Gravesend.
What the role entails;
- Initial contact with dissatisfied clients to understand concerns
- Conducting a full and thorough complaint investigation, collating information from multiple sources
- Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint
- Liaising with external parties when required such as the Legal Ombudsman
- Ensure complaints are addressed promptly and proactively
- Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
- The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
- Ensure complaints are handled in line with process, procedures and within regulatory timeframes.
About you;
- Good communication skills
- Attention to detail
- Decision making and problem solving
- Work on own initiative and to prioritise work in order to meet any deadlines set
- Understanding of different legal departments
- Partner 4 Window experience is desirable but not essential
- Type:
- Permanent
- Start Date:
- 22/10/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- V-40047
- Job ID:
- 222530939
- Applications:
- Less than 10
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