A growing business is looking for a dynamic Customer Service Coordinator to join its Technology Enabled Care (TEC) Service Centre team in Round Spinnery, Northampton. This is a fantastic opportunity to become part of a motivated and dedicated team within an organisation that values and rewards hard work. 

You will support service users by organising TEC solutions that empower individuals in their daily lives. From initial assessment of their care technology through to the installation, maintenance, and review of their equipment, you will be there every step of the way. 

As Customer Service Coordinator, you will:

• Assist and manage incoming calls and answering any customer queries 
• Coordinate equipment orders to be delivered, installed and collected
• Analyse orders by checking, identifying and reporting any errors made via online orders
• Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
• Provide general administration that supports daily activities and duties
• Assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
• Work with people experiencing different vulnerabilities.

We’re looking for a Customer Service Coordinator with: 

• Experience in a similar, busy and fast paced customer service environment
• Relevant telephone-based customer service experience is preferred
• Good attention to detail and accuracy
• Previous experience of administration, order processing and scheduling of workloads 
• Professional and confident manner via telephone and email
• Previous stock management experience would be advantageous but is not essential
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

To apply for this role as Customer Service Coordinator, please click apply online and upload an updated copy of your CV.

Candidate Source Ltd is an advertising agency.  Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.