G4S is recruiting for Operations Technical Support to work in Tewkesbury.

12 month Fixed Term

The position requires the candidate to work an average of 40 hours per week, days Monday to Friday 8.30am to 5pm (4.30pm on a Friday).

Your Time at Work

You will be working as part of the Access & Information Centre team. The role of the Technical Support team is to assist in the first-line triage of technical queries and faults with officers' equipment, resolving faults where possible and escalating further when necessary, using the correct path of action. Other responsibilities include:

- First-line fault resolution for PMR, BWC and other linked technical systems
- Super users of officer equipment and technical processes
- Preparation of Reports for Authority, Integrator and G4S Management
- Communication with members of the G4S business in all areas
- Assist with the training and support of new staff
- Prioritising own work whilst ensuring service level agreements are met

Our Perfect Worker

You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. We are also looking for:

- Customer Service Excellence
- Excellent Communication skills
- Problem Solving
- Operational systems & technical competency
- Google Office software
- Work order management software
- Desktop IT skills Excel Functionality
- Enthusiasm & Drive
- Quality Awareness
- Analysing, Planning and Organising

Key Information and Benefits

- Pension scheme
- 25 days holiday plus 8 bank holidays
- Life assurance scheme
- Perks at work scheme
- Further training and development
- Career progression

1G4S/

G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline

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