Enforcement Officer 

St Helens 

Salary: £35,337 

Full time, Permanent  

The Vacancy  

Join our Safer Estates Team as an Enforcement Officer and help enforce Torus housing policies on AntiSocial Behaviour (ASB), Harassment, Hate Crime, and various tenancy breaches. As a Safer Estates Enforcement Officer, you will manage serious and persistent ASB and tenancy breach cases, stepping in when early intervention measures fail, and legal action becomes necessary to uphold tenancy conditions. Your role includes providing case advice, effective case management, and precise evidence gathering to support Neighbourhood Teams. You'll also identify cases that need escalation for legal intervention to protect individuals and communities from the harmful effects of nuisance and ASB. 

Responsibilities:  

• Work in partnership with internal departments and our key external partners to deliver effective tenancy compliance to our customers that are consistent, professional, and accessible.  

• Proactively manage and respond to cases of anti-social behaviour, including hate crime and domestic abuse.  

• Liaise with, advise, and support Neighbourhood Officers dealing with housing related nuisance and other tenancy breaches to ensure a consistent approach and ensure that case referrals to the team are made in a timely manner.  

• Work collaboratively with colleagues in the preparation and service of legal documents including Notices.  

• Work with Neighbourhood Officers to identify any additional or alternative sources of evidence to use in supporting cases. To advise how to obtain this evidence as quickly as possible and in the most appropriate form.  

• Undertake case work including, but not limited to, interviews, preparing witness statements, liaising with appropriate legal advisors, giving evidence at Court and accurate and timely recording on the ASB case management system.  

• Understand the relevant legislation and legal remedies available to handle difficult and complex cases, working with the team and the Safer Estates Team Leader and/or Service Lead to ensure swift and effective outcomes.  

• Ensure witnesses are provided with appropriate support throughout any investigation. To prepare witnesses for attending and presenting evidence in court, including the provision of transport where necessary.  

• Liaise with and make referrals to other support agencies as necessary to ensure all possible preventative action has been taken.  

• Liaise with and make referrals to mediation service, if appropriate 

• Assist with developing and maintaining links with the community to ensure that the company approach to anti-social behaviour is understood and reflects community perceptions and expectations.  

• To have knowledge and understanding of the Company’s business policies and work to them at all times, including adherence to the Company’s Data Protection Policy.  

• To ensure all notes and evidence relating to casework are accurate and up to date on the housing management system.  

• Ensure that H&S policy and procedures are adhered to and embedded to deliver effective and safe services and operations, ensuring that Risk Management and the use of the appropriate kit is embedded into lone working practices.  

• Apply and embed fairness and equality in both the delivery and offer of all services, to ensure that all staff and customers are treated fairly, to meet an individual’s personal circumstances.  

• Promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding policies 

Skills & Experience:  

• A GCSE level education, or equivalent, or demonstrable experience  

• CIH level 3 qualification, or willingness to complete  

• Evidence of implementing strategies, policies, operational plans and managing risk 

• Excellent IT skills  

• Excellent knowledge of industry best practice  

• Excellent knowledge of housing management related IT Systems  

• Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field.  

• Extensive knowledge and understanding of the relevant legal frameworks 

Interview Process:  

Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation. 

PLEASE NOTE:  

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed; 

• Right to work verification  

• Qualification certificate check  

• 2x Completed references  

• OH Health Questionnaire – Fit For Work  

• DBS check (if required for role)  

• Completion of all new starter documentation including signed T&C’ 

Happy to Talk Flexible  

Working Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.