Job Title - Operations Manager

My client is a global leading provider in facilities management and they are looking for an Operations Manager to join the team based in Cambridge, for one of their pharmaceutical contracts.

Purpose of the Job

Providing leadership, management, and development to the existing engineering team ensuring that all Statutory & Planned Maintenance is carried out in accordance with the Contract and operational commitments are met and exceeded.

The Operation Manager is responsible for the delivery of all Hard FM Services across the client’s pharmaceutical head office estate which consists of 1 main campus, as well as number of additional buildings as part of the Pharmaceutical Estate.

The Operations Manager will have line manager responsibility for the existing engineering team, supported by a working supervisor. In addition, they will be responsible for the management of 3rd party supply chain partners responsible for supporting the delivery of Hard FM across the estate. The Operations Manager will form part of the onsite senior leadership team providing technical advice and guidance supporting the Account Director. In addition, they will be expected to form working relationships with the FM Managers ensuring effective and collaborative service delivery.

Key Responsibilities

• Provide leadership to the incumbent engineering team and ensure that contractual commitments are delivered.
• Represent the Contract as the Technical Expert
• Ensure we have the correct level of Appointed Persons on the Contract and that all training is completed and up to date.
• Work with the Asset Manager to ensure that correct asset information is captured, and updates are correctly aligned on the CAFM system.
• Responsible for the monthly review and receipting of all completed PPM works to ensure suppliers are paid correctly, whilst ensuring correct paperwork has been submitted.
• Responsible for the weekly & monthly compliance reporting.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across sub-contractors’ activities and are regularly review.
• Ensure the correct staffing structures operate across the engineering team, balancing cost with the delivery of service excellence. Ensure structures and processes support peaks and troughs in workload, and disaster recovery.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Promoting and maintaining the core Values
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

Education

• Mechanical qualifications from a recognised institution (NVQ/C&Gs)
• Time Served Apprenticeship (Desirable)
• Knowledge in mechanical hard services (HVAC, BMS, Heating & Ventilation, Water Systems)
• Building services/maintenance experience
• Leadership qualities