Customer Service Advisor

IMMEDIATE START

Based: Redhill

Must be a car driver (parking onsite)

Mon - Fri 8:30am - 5:30pm (1 hour lunch break)

Office based

Join a well-established family run, UK-based eCommerce business who specialise in the supply of building products to the construction industry and related trades. With over 20 years of experience, offering a wide range of products at competitive trade prices.

Position Summary:

As part of a small team, you will work closely with Sales, Accounts, Warehouse and Direct Supply Chains to provide exceptional telephone and email support to valued customers including managing supplier accounts and processing invoices efficiently to ensure smooth operations.

Key Responsibilities:

• Serve as the first point of contact for customer enquiries, addressing their needs with a friendly and professional approach.
• Assist customers with order processing, dispatch, and aftersales support, ensuring a seamless experience.
• Communicate effectively with suppliers to verify stock availability and track orders, resolving any delivery issues with couriers.
• Process supplier invoices accurately, issue remittance advices, and resolve any related queries to maintain strong supplier relationships.

The Individual

• A friendly, knowledgeable, and professional telephone manner is essential.
• Proficient in Microsoft Office Suite (Email, Word, Excel) with strong administrative skills.
• Background in Customer Service, ideally in a small business environment.
• Ability to manage orders from start to finish while multitasking within a varied team.

Desirable Qualifications:

• Experience in the construction or trade industry.
• Exposure to eCommerce environments.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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