Are you skilled in debt management with a background in customer service? We're looking for a dedicated Income Officer to join our Exchequer Services team. This role involves managing residential rent accounts, negotiating repayment plans, and taking legal action as needed to ensure effective rent collection. You’ll be the first point of contact for tenants, providing guidance on rent arrears and related inquiries, and collaborating closely with internal and external stakeholders, including legal services.

Key Responsibilities:

• Manage tenant inquiries and support them with repayment plans.
• Escalate cases for legal action when necessary and represent the organization in court as required.
• Collaborate with advice and support agencies to assist vulnerable tenants and maximize income through debt counseling and benefit assistance.
• Contribute to income management strategies, leveraging modern technology to improve service efficiency.

Essential Skills and Experience:

• Proven experience in income collection or social housing.
• Strong knowledge of debt management procedures and rent collection policies.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to prepare reports and utilize data management tools effectively.