Customer Service Director

Posted 2 hours ago by Sauce People Ltd

Location:
Milton Keynes, Buckinghamshire
Salary/Rate:
£80,000 - £100,000/annum Car Allowance & Bonus

Customer Service Director

A dynamic opportunity for an experienced Customer Service Director to lead and optimise customer service and inside sales functions across EMEA markets for a well-established, internationally oriented company. This role is crucial in driving revenue growth, managing key customer relationships, and aligning sales strategies with operational capabilities.

Key Responsibilities:

  • Develop and implement inside sales strategies to support revenue growth and regional goals.
  • Lead and mentor the inside sales team to drive customer satisfaction and achieve KPIs 4-5 direct reports, 14-16 indirect.
  • Revenue responsibility c$100m
  • Oversee end-to-end Sales & Operations Planning (S&OP) to balance demand and supply, ensuring efficient order fulfilment.
  • Manage customer relationships, pricing, quotations, and contracts to meet business objectives.
  • Execute and monitor complex, high-value projects, especially in the data centre and telecommunications sectors.

Ideal Candidate:

  • 5+ years of experience in customer service or sales, ideally in B2B international markets.
  • Proven track record in S&OP processes within a manufacturing environment.
  • Strong leadership skills with a customer-focused mindset and the ability to manage cross-functional teams.
  • Comfortable navigating fast-paced, changing environments.

This is a hybrid role requiring 3 days a week in the office at Milton Keynes.

If you're a strategic leader passionate about enhancing customer experiences and driving operational excellence, apply now!

Type:
Permanent
Contract Length:
N/A
Job Reference:
CSD-MK
Job ID:
222576924
Applications:
Be first to apply

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