Job Description

Audio Visual Service Engineer

Location: Reading / M4 Corridor

Salary: £32,000 to £40,0000

Company Overview:

The hiring company are a leading provider of cutting-edge audiovisual solutions, delivering state-of-the-art technology and comprehensive support services to clients across the UK. Their dedication to exceptional customer service has established them as a trusted partner in the AV industry. They are currently seeking a skilled Audiovisual Service Engineer to join a dynamic team, responsible for managing service contract emergency call-outs and planned maintenance visits on behalf of their client.

Role Overview:

The Audiovisual Service Engineer will provide on-site technical support to clients, ensuring the optimal performance of audiovisual systems. This role involves responding to emergency call-outs, conducting scheduled maintenance visits, and managing various administrative tasks, including accurate logging and reporting. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

Emergency Call-outs:

* Respond promptly to emergency service requests, providing on-site troubleshooting and repairs for audiovisual systems.

* Ensure technical calls are managed within a 2-hour response time and arrive on- site within 24 hours.

* Maintain clear communication with clients and the service team regarding the status and resolution of issues.

Planned Maintenance Visits (PMV):

* Conduct regular maintenance visits as per the service contract schedule.

* Accurately log details of each visit, including serial numbers of equipment serviced, using the company's CRM system.

* Take and maintain drawings and pictures relevant to each service contract for reference and documentation.

* Identify potential issues during maintenance visits and recommend proactive solutions.

* Provide feedback to the Service Contract Manager after each visit to ensure continuity and customer satisfaction.

Technical Support & Troubleshooting:

* Provide expert technical support for a range of audiovisual equipment, particularly with Yealink and Logitech systems, ensuring that skills are kept up to date.

* Maintain a log of supplier and manufacturer support contacts to facilitate on-site resolutions.

* Collaborate with the internal support team to escalate and resolve complex technical issues.

* Document all service activities, including repairs, maintenance, and client interactions, in accordance with company procedures.

Client Relationship Management:

* Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.

* Provide clients with technical advice and guidance on system operation and maintenance.

* Work proactively to elevate the service contract experience for customers.

Diary & Job Management:

* Independently manage your own diary, scheduling and prioritising visits to meet service contract requirements.

* Log all details and actions on tasks in the CRM system, ensuring accurate records are maintained.

Vehicle & Equipment Management:

* Ensure the upkeep, cleanliness, and audit compliance of the company vehicle.

* Maintain demo stock and ensure all equipment is ready and available for client demonstrations when required.

* Adhere to the company's PPE and dress code standards for all site visits.

Ad Hoc Responsibilities:

* Provide internal AV support for the office as needed.

* Continuously manage your own training and professional development to stay current with industry trends and technologies.

Required Skills & Experience:

Technical Expertise:

* Proven experience as an audiovisual service engineer or similar role.

* Strong understanding of audiovisual systems, including installation, configuration, and maintenance, particularly with Yealink and Logitech systems.

* Proficiency in troubleshooting and resolving technical issues with AV equipment.

Certifications & Qualifications:

* Relevant technical certifications (e.g., CTS, Crestron, Extron, AMX) are highly desirable.

* Electrical or electronics engineering qualification (HNC/HND or equivalent) is advantageous.

Communication & Organisational Skills:

* Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical clients.

* Strong organisational skills to manage schedules, logs, and client interactions effectively.

* Strong written skills for documenting service activities and reporting.

Problem-Solving Ability:

* Ability to work under pressure and manage multiple tasks simultaneously.

* Proactive approach to identifying and solving technical issues.

Flexibility & Availability:

* Willingness to work flexible hours, including weekends and evenings, as required for emergency call-outs.

* Valid UK driving licence and willingness to travel across the UK for on-site visits.

Benefits:

* Competitive salary and overtime pay.

* Company vehicle and mobile phone.

* Pension scheme and private health care.

* Ongoing training and professional development opportunities.

* Supportive team environment with career progression prospects.