Service Coordinator

Rochester

Salary: £24 000 - £30 000 – DOE

Monday – Friday: 09:00 – 17:00

Company

Connect Personnel are representing an outstanding, well-established Fire & Security Company who specialise in Technical Systems design, installation and maintenance of highest quality covering London, the Southeast and across the Country. The quality of their work is to a level of excellent with professional after-sales service which has allowed them to build the business on recommendations alone. They have achieved NSI Gold accreditation and are fully accredited to BAFE and FIA for their customers’ peace of mind.

Job Description

The Service Coordinator is responsible for responding to the service requests of the company’s client base, within the Fire and Security System Industry. They will learn how to carry out the roles and responsibilities of the Contract Administrator and the Account Handler.

Key Responsibilities of the Service Coordinator

• Responsible for the setting up of new and renewed service and maintenance contracts and raising service contract renewal quotations.
• Deliver prompt and accurate responses to clients Ensure all necessary information is obtained, to enable prompt and accurate contract renewal and set up. Ensuring that all renewal quotations are sent out well in advance of existing contract end dates, and that all new purchase orders are setup well in advance of the contract commencement.
• Liaising with the internal team and external customers to ensure that renewals are raised accurately, that all equipment is included, and any contract changes are allowed for.
• Assist with supplier invoice queries and sign off for the Service department when required.
• Ensure that communication is maintained throughout the business.
• To learn the roles within the Service department and be prepared to provide assistance to the Service Support Team.
• Liaise with Clients and Engineers to book in planned maintenance and remedial works and complete associated tasks. To be responsible for the delivery of works within KPI deadlines for service visits and remedial works - checking that the jobs are financially viable and commercially correct.
• Providing Risk Assessment and Method Statements for planned maintenance works.
• Addressing all emergency call outs within stated KPIs
• Be responsible for maintaining a portfolio of clients, to include on occasion attending to site on client meetings. To build and maintain strong client relationships and uphold a positive reputation of the company.
• Prompt and accurate response to client enquires
• Undertake general administration duties relevant to your position including data entry and responding to emails and telephone calls.
• Ensure all necessary paperwork is obtained and processed promptly including (but not exclusively) Worksheets and Purchase Order and in adherence to the company’s ISO procedures. This includes the prompt receipt of purchase orders, chasing where not received and processing of engineer’s worksheets

Skills of the Service Coordinator:

• Computer literate
• Good written, oral and numerical skills. Excellent telephone manner.
• Excellent attitude towards career development.
• Excellent organisational skills.
• Ideally a proven history of success within a Customer Service environment.
• Ability to work as a team member, but on own when required.
• Demonstrate an ability to understand matters of a financial nature (including budgeting)
• Ability and desire to learn the legal and regulatory compliance for the Fire Industry.

This is an excellent opportunity to join an innovative and leading firm in its industry. Please contact Connect Personnel for a confidential discussion or apply today!!